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About Us

Welcome to TLC AutoCentres Basingstoke, Come in and have a chat with one of our qualified car mechanics

 

Chris Fitzpatrick and Tony Jackman (the founders of TLC Autocentres)  have worked together for many years in the Basingstoke area, having worked and trained with VAG, Ford, BMW and Nissan main dealerships along with working for National Independents carrying out MOT's, Servicing, Repairs and Diagnostics to all makes and models of cars and light commercial vehicles.

Between them, Chris and Tony have over 35 years’ experience in the Automotive Industry and are well placed to offer customers a wealth of advice and indepth knowledge in all aspects of the business, having undertaken extensive training which is on-going to keep them at the front of the latest developments in automotive technology and workshop equipment.

Tony is also a fully qualified VOSA MOT tester, he alone has over 21 years’ experience in this field.

Administration of the business is jointly undertaken by Claudine Fitzpatrick and Lorraine Jackman, wives of Chris and Tony.

 

About TLC Autocentres


TLC Autocentres Ltd first started out as TLC Automotive in 2010, due to the success of this business it was decided in 2012 to launch a larger, more comprehensive Autocentre based in the heart of Basingstoke.

The newly fitted vehicle workshops, reception centre and offices amounting to 3000 sq. ft. are ideally located close to Basingstoke Town Centre, featuring a state of the art ATL MOT Bay with CCTV for customers to view their cars being worked on from the comfort of the reception centre, along with two post and scissor ramps, a dedicated diagnostics bay using the latest engine management equipment systems to assist in quickly identifying faults.

TLC Autocentres is now building on the excellent reputation they have quickly achieved and look forward to developing this family run business in the years to ahead.

In the current economic climate customers rightly expect good value for money coupled with exceptional customer service, TLC Autocentres appreciate the concerns you as a customer have around finding tradesman you can trust, this is why TLC have created their own unique customer charter...

“We have no 'hard sell' tactics, only essential work will be carried out with your permission.

Any parts removed from your vehicle will be made available for you to view and inspect on collection.

Complimentary refreshments are available in our child friendly modern reception centre, or if the service of your vehicle is being undertaken while you wait, you are welcome to relax in our Quiet Zone on the first floor, where refreshments, fresh sandwiches and snacks can be purchased”


Says Director Tony Jackman

 

Company Updates :

 

AUTUMN 2012 - 

 

We are also very pleased to welcome our new Customer Services Manager, Jason Hurst who before joining us worked for a large National Independent Company. Jason who has been in the automotive industry for 20 years, is also a fully trained technician, so he is only too happy to give you advice about any issues you have with your vehicle.

 

SPRING  2013 -

 

We are pleased to announce our membership of Motor Codes, Promoting peace of mind for motorists


Motor Codes is the government-backed, self-regulatory body for the motor industry. 

 

Its voluntary membership of thousands of garages are all committed to maintaining high standards across new car warranties, service and repair and vehicle warranties. 

 

TLC Autocentres Ltd is a Trading Standards Institute and RAC approved garage.

 

SPRING 2015

 

Foxy Lady Drivers Club are pleased to confirm that TLC Autocentres is the only garage in Basingstoke to be an Approved female friendly business in recognition of their commitment to quality standards and superior customer service.